Paper I – Customer Service and Grievances | 1. Compendium on Processing and disposal of Public complaints . Download 2 Knowledge about DOPG, DOARPG and RTI Cases. 3 Consumer Forum/Post Forum/ Citizen Charter . 4 Central Civil Services Classification / Control &Appeal ) Rules 5 Conduct Rules 7. Postal Operations Acts/Rules/ Guidelines relating to Inland and foreignPost/ Mail operations money remittance , saving bank schemes and certificate , rural and Postal insurance. Latest administrative and operational instructions/guidelines issued by the department | |
Paper II – | Knowledge of Product and Services of department ofPosts 1. Marketing : Principle of Marketing , Assessment of related products and services . 2. General Awareness and current affairs including general mental ability covering logical reasoning ( Verbal and non verbal ) numerical analysis arithmeticand basic mathematical equations statistical like mean , ,median, mode graphical representation of datacomprehension of basic language skills . To know about how to compute mean,median , mode please click ---------- Compute 3. General principles of technology Basic technology requirement Computer, Server, Laptop. 4. Connectivity of Computers | |
Marks | Each paper will carry 200 Marks | |
Duration | 90 Minutes | |
No Of question | 100 of questions of MCQ type in each paper ( To View Model of Multiple Choice Question Please Click -------- MCQ | |
Qualifying Marks | 40 % Marks in each paper subject to an over allaverage of 45 % for general category and 33 % in each paper subject to an over all average of 38 % for SC/ST | |
Assessment of APAR/ACR | The Competent authority will ensure and certify the following before recommending the application of the official for examination. No disciplinary action is pending or contemplatedagainst the applicant . | |
No punishment is current against the applicant | ||
No adverse entry in the APAR/ACR in the last five years. ___________________________________________________
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Source : http://katiharho.blogspot.in/
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